At Adrime, we truly understand that sometimes things may not work out exactly as expected, and that is completely okay. We genuinely appreciate you, your support, and the trust you place in us with every order. Our goal is always for you to feel happy and confident with your purchase! ♡

To ensure fairness, quality, and the best experience for all of our customers, we kindly ask that you review our policy below. These guidelines help us protect the quality of our pieces and maintain a smooth process for everyone. We truly appreciate your understanding.

Refunds & Store Credit:

Please kindly note that refunds are not issued back to the original payment method under any circumstances. All approved returns will be issued as store credit only.

Gift cards are single-use and are non-returnable and non-refundable.

Order Cancellations & Changes:

Once an order has been placed, cancellations are not possible.

If you need assistance with an address update or have any concerns, please contact our customer service within 24 hours of placing your order so we can best assist you.

We are not responsible for exchanges if an incorrect item or size was selected at checkout.

Return Information & Eligibility:

We completely understand that a style, fit, or preference may not always be what you expected once it arrives. If you decide a return is needed, we are here to guide you through the process.

To be eligible for return review, you must email our customer service at shoprettylust@gmail.com within 48 hours of receiving your item(s).

Please include:

• First and last name

• Order number

• Reason for return

• Product name

• Clear photo of the item and/or defect

Damage, Missing Item & Defect Reporting (Strict 48-Hour Policy):

We kindly ask that any damages, defects, or missing items be reported within 48 hours of the posted delivery date.

Reports made after 48 hours will not be eligible for review under any circumstances.

This timeframe allows us to properly verify concerns with our inventory records and shipping carriers, and helps us ensure fairness for all customers.

Items reported after 48 hours, or items showing signs of wear, washing, odor, tampering, or use, will not be accepted for return review.

Return Conditions:

• Items must be unused, unworn, unwashed, and odor-free

• Items must be in the same condition as received

• Original packaging and tags must be fully intact

• Items with stains, makeup, perfume, damage, or signs of wear will not be accepted

• Returns that do not meet our conditions will be sent back to the customer

By sending a return, you acknowledge and accept our return terms and conditions.

We implement these standards to ensure that every customer receives brand-new, unworn pieces that meet our quality expectations.

Non-Eligible Items for Return:

• Sale items are final sale

• Custom or personalized items are final sale

• Gift cards are final sale

• Worn, washed, or altered items are not eligible

• Items returned without approval are not eligible

Please note: We do not process direct exchanges. However, once a return is approved and inspected, store credit may be issued so you may repurchase a different size or style if desired.

Return Timeline & Processing:

• Approved returns must be shipped back within 8 days of delivery

• Once received, all items go through a confirmation and inspection process

• Please allow up to 21 business days for inspection due to high return volumes

• Store credit will only be issued after the item passes inspection

• If the item does not meet our return criteria, store credit will not be provided

Customers will always be notified via email regarding their return status.

Shipping Fees:

• Original shipping fees are non-refundable

• Return shipping costs are the customer’s responsibility

• Return shipping labels must be approved by our team

Non-Approved Returns Policy:

Returns sent without return authorization or without following our policy will not be accepted.

Non-approved returns may be refused, sent back at the customer’s expense, or kept without store credit eligibility.

To avoid any inconvenience, we kindly ask that all customers follow the return approval process.

Contact Information:

Customer Support: shoprettylust@gmail.com

Instagram: @adrimeofficial

Business Hours: Monday–Thursday, 8 AM – 2 PM

Average Response Time: 24–72 hours

We truly appreciate your patience, kindness, and continued support of Adrime. It truly means the world to us, and we are always here to help in the best way possible while maintaining fair policies for all customers! :) 

Adrime team